Why should I buy a Red Barn instead of one of the big name brands?
Where do we begin? The reasons are so abundant! Basically if you want to make a great meal, you need to start with good ingredients. The same goes for making a great computer: You start with good parts and create configurations that work well together.
By doing this the end result is a system that works better, lasts longer and cost less to maintain.
This creates the optimal user experience, which is a top priority at Red Barn, so customers can rely on their systems and enjoy top performance, with fewer problems.
Overall this model creates the best value for the consumer, with an enjoyable user experience and lower total cost of ownership.
So while all your friends boast how “cheap” their computer was, you can boast how “great” yours is, and what a great “value” your Red Barn system is!
Lastly, Red Barn's upgrade policy takes this value proposition to the next level. In short you can trade any part, up to and including the whole system, towards an upgrade and all labor is absolutely free. In an industry where labor is expensive and parts are cheap, this is the best way to keep current, and keep your computer running to the most current specification. So basically you can’t make a purchase mistake, if you need more, we will give you more at a later time, at no cost penalty! Read more about Red Barn's Upgrade policy.
Also don’t forget our “Express Yourself” graphics program, where you can make your system unique! This is a wonderful and fun way to individualize your system, and truly make it yours, and only yours.
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When will I receive my new computer?
Once an order is placed and approved, our normal turnaround is about a week. You can’t rush this process! The highest percentage of hardware failure takes place in the first 24-48 hours. Our extensive burn-in process pushes your new system to the max, so we are able to flush out any issues before it gets to you. Once the system goes through our build process, it is extensively tested, and only then does it enter quality control to verify everything yet again. Once this is completed, your new system will be shipped to you via your specified manner. Regional customers are welcome to pick up at our physical location, but please make arrangements prior to pick up.
A tracking number will be emailed to you directly from the shipper so that you can check on the status of your delivery.
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What is your return policy?
Please understand that our systems are custom made to your specifications. While we reserve the right to revert back to our “hard-nosed” policy, we really have no desire to create unhappy customers, and want to make sure we have done everything possible to make you happy. In the rare instance when this is not possible, we will continue to do everything in our power to make fair and suitable arrangements. Of course, any instance of illness or hardship will be examined on a case by case basis. The official policy is: Returns will be accepted within 10 days for credit only. A 15% restocking charge will be applied for returns after 10 days. No returns are accepted after 30 days. No returns on software. Product must be in original packaging & all contents must be present and in new condition. Receipt must be presented. At their sole discretion, Red Barn Computers reserves the right to revert to manufacturer's warranty at any time, particularly with physical damage. A $30 testing fee will apply for parts returned for malfunction that Red Barn Computers has determined to be fully functional.
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How do I take advantage of the Red Barn upgrade policy?
Our upgrade policy is good for three years. This “time window” is such that three years is the optimal time frame to make major upgrades to your system cost effectively. Any time during this three year period, you can return your system to Red Barn to upgrade any of your hardware components. There is no charge for labor, and will give you credit (determined by “fair market wholesale value” for the hardware item you are replacing towards the new hardware item). This adds up to significant saving for Red Barn customers to upgrade their systems.
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What does my warranty cover?
Warranty covers any hardware failure. Warranty does not cover maintenance, software, fans, input devices, power supplies, or issues caused by physical damage or neglect. Peripherals such as monitors, printers, scanners, etc are subject to manufacturer’s warranty.
Standard Red Barn Warranty Periods (extended warranties available):
- Notebook computers: 1 year labor / 1 year parts
- Desktop Computers:
- Jalapeno Series: 3 years labor / 1 year parts
- Serrano Series: 4 years labor / 2 year parts
- Habanero Series: 5 years labor / 3 year parts
- Media PCs: 3 years labor / 1 year parts
- Servers: 2 years labor / 2 years parts, with cross-shipping available
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Does Red Barn Offer Student Discounts?
Red Barn's Higher Education Discounts offer college students over $450 is possible savings:
- The warranty on all notebooks is doubled, from one year to two years. ($50 savings)
- Four year exclusive Higher Education warranty available for $149 ($150 savings)
- Free upgrade to Windows XP Pro (typically required by Universities, $59 Value)
- Free 1Gb USB Drive ($20 value)
- A free Maintenance Plan ($99 value)
- Extra hour of RBC Remote Rescue ($60 Value)
- Membership to our Extreme Buyers Club ($39 value)
- Free Express Yourself Graphics
How do I contact customer support?
We also offer a forum to discuss all things computer-related:
http://forums.redbarncomputers.com
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What do I do if I need to have my computer repaired?
If your computer is still under its Red Barn warranty (see "What does my warranty cover?" for warranty periods), your system will need to come home to us for servicing. For warranty and non-warranty issues our standard turn around is only 48 to 72 hours, and we cover all shipping charges to return your system to you safely. Additionally, since our Red Barn computers are built with well known industry standard components, in all likelihood any local and reputable dealer should be able to handle non-warranty repairs with ease and cost effectiveness.
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What are your sales and support hours?
Our offices are open:
Monday - Friday 9 AM - 7 PM EST
Saturdays from 10 AM - 5 PM EST
Our website is open 24 hours a day, 7 days a week, 365 days a year, and our vast network of support technician are available via e-mail around the clock, if our forums, and our support site doesn’t directly solve your problem.
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